Privacy at a Glance

• We collect what you send us through a form, a call, an email or a text, and nothing more than the job needs.
• We use Google Analytics 4 and Microsoft Clarity to understand how this site is used. Both can be opted out of.
• We use your form details to contact you directly about your enquiry. We do not sell your information.
• You can ask to see, correct or delete what we hold. Email info@renovatorstoronto.ca.

Last updated: September 2026.

Renovator Toronto respects your privacy and handles personal information in line with Canada's Personal Information Protection and Electronic Documents Act, known as PIPEDA. This policy explains what we collect through renovatorstoronto.ca, why we collect it, who can see it and what you can ask us to do about it.

By using this website or contacting us for a renovation estimate, you agree to this policy. If you do not agree with it, please do not submit information through the site.

1. Who We Are

Renovator Toronto is a renovation contractor serving Toronto and the surrounding Greater Toronto Area.

• Business name: Renovator Toronto
• Address: 89 Queen Street W, Toronto, ON M5V 2B4
• Phone: (365) 360-7014
• Email: info@renovatorstoronto.ca
• Website: renovatorstoronto.ca

In this policy, we, us and our refer to Renovator Toronto. You and your refer to anyone who visits the website or contacts us.

2. What We Collect

We collect two kinds of information. The first is what you give us deliberately.

• Your name, phone number and email address
• The property address or the area the work relates to
• The service you are asking about and details of the project or problem
• Photos or documents you choose to send us
• Anything else you include in a message, a call or a text

The second kind is collected automatically when you browse the site.

• IP address and approximate location derived from it
• Browser type, device type and operating system
• Pages visited, time on page, scroll depth and clicks
• The site or search that referred you here
• Cookies and similar identifiers used by the analytics tools below

3. The Analytics Tools We Use

We use two third-party tools on this website. Both collect information about how the site is used rather than about your renovation.

• Google Analytics 4. Collects aggregated traffic and behaviour data: pages viewed, sessions, referral source, approximate location and device. It helps us understand which pages are useful. You can opt out across all sites using the Google Analytics Opt-out Browser Add-on.
• Microsoft Clarity. Records anonymised session activity such as mouse movement, scrolling and clicks, and produces heatmaps, so we can see where a page is confusing. Clarity masks text input fields by default. You can opt out through Microsoft's own opt-out mechanism.
• Both tools are governed by their providers' own privacy policies as well as this one. Blocking cookies in your browser, or using a private window, limits what either tool can collect.

4. Why We Use Your Information

• To contact you directly about the enquiry you sent us, by phone, email or text
• To prepare and send you an estimate or a written quote
• To schedule and carry out work you have agreed to
• To order materials and coordinate trades for your specific job
• To handle invoicing, payment and any warranty matter arising from your job
• To answer questions and follow up where you have asked us to
• To understand how this website is used and improve it

We do not use your information for automated decision making, and we do not build a profile of you for advertising.

5. What We Do Not Do

• We do not sell, rent or trade your personal information to anyone.
• We do not share your enquiry with other contractors or lead-generation services.
• We do not send marketing messages you did not ask for.
• We do not collect payment card numbers through this website.

6. Who Can See Your Information

Your information is shared only where the job requires it, and only with what is needed.

• Our own staff and the trades working on your project, who see what they need to do the work
• Suppliers, where an order has to be placed or delivered for your job
• An engineer, designer or permit consultant, where your project requires one
• The municipality, where a permit application requires the property address and project details
• Service providers who host this website, host our email or process our analytics, under their own terms
• Anyone else you explicitly ask us to speak to, such as a property manager or condominium corporation
• A legal or regulatory authority, where we are required by law to disclose

7. Cookies and Your Browser

This site uses cookies and similar technologies for analytics and basic functionality. You can block or delete cookies in your browser settings, and you can use the opt-out mechanisms named in section 3. Blocking cookies does not stop you using the site or contacting us.

8. How Long We Keep It

We keep enquiry information for as long as it takes to answer you and, if you become a client, for as long as the job and any warranty or tax obligation on it requires. Where we no longer need information, we delete it or remove what identifies you. Analytics data is retained according to the retention settings of Google Analytics 4 and Microsoft Clarity.

9. How We Protect It

We limit access to your information to the people who need it, use reputable hosting and email providers, and keep the software we rely on up to date. No method of transmission over the internet is completely secure, so we cannot promise absolute security, and we will not claim otherwise.

10. Your Rights Under PIPEDA

• Ask what personal information we hold about you and how we have used it
• Ask us to correct information that is wrong or out of date
• Ask us to delete information we no longer need
• Withdraw consent for a particular contact method at any time
• Complain to us, and then to the Office of the Privacy Commissioner of Canada if you are not satisfied

To exercise any of these, email info@renovatorstoronto.ca or call (365) 360-7014. We will confirm your identity before releasing information and respond within the timeframe PIPEDA requires.

11. Children

This website is not directed at children and we do not knowingly collect personal information from anyone under the age of majority in Ontario. If you believe we have, contact us and we will delete it.

12. Third-Party Links

Some pages link to municipal and provincial resources so you can verify a rule or a fee yourself. Those sites have their own privacy policies and we are not responsible for how they handle your information.

13. Changes to This Policy

We may update this policy as our practices or the tools we use change. The updated version is posted on this page with a new last-updated date. Material changes will be reflected here rather than notified individually.

14. Contact Us

Questions about this policy, or about information we hold, go to Renovator Toronto at info@renovatorstoronto.ca or (365) 360-7014, every day between 7:30 AM and 11:30 PM. Our address is 89 Queen Street W, Toronto, ON M5V 2B4.